Artilium

Benefits

Differentiating services
Operators can supply powerful call handling solutions to their customers which enables them to prioritize numbers for attention by appropriate staff, move numbers to voice mail in busy periods, or divert to IVR when capacities require it.

Flexibility
The management of premium and toll-free numbers, call queuing and call handling add valuable functionality to an operator’s business solutions.

Call management
Single out priority numbers and route them on a predefined basis to given locations, destinations or via particular carriers.

Scenarios

Companies can establish single points of contact for ease of access. ARTA can handle the challenge presented and routes these incoming calls by predefined rules.

Call centres
The effectiveness of Number Translation Services is showcased when the caller is referred seamlessly from a single access number to the destination that the called party determines is most appropriate for the caller. For example, dialling a toll-free or premium rate line outside of office hours, the caller can be forwarded by ARTA’s powerful dynamic intelligent routing to a location offshore where their inquiry may be dealt with promptly at that moment.

Call queues
Single-access point numbers can be used to manage call volumes. On connection, ARTA can route callers to interactive voice response (IVR) systems which help to determine the nature of a caller’s inquiry and then route calls to the appropriate business department or location when the caller opts to answer the IVR. This manages the flow of incoming calls and also manages the expectations of the caller.

Call capacities
On identifying outages in particular areas, ARTA can be set to initiate the routing of numbers to IVR. Then surplus call volumes can be managed and translated to appropriate forwarding numbers. Businesses don’t lose calls and customers don’t lose patience with services that are being amended or adjusted.