One Personal Number
Artilium’s One Personal Number routing technology simplifies the complexity of maintaining multiple contact numbersOverview
Contact details are proliferating for everyone. Work numbers, home numbers, personal mobiles, work mobiles and so on. Artilium’s One Personal Number routing technology simplifies the complexity of maintaining multiple numbers.
Offering customers one number, operators can let users direct incoming calls to One Personal Number while ARTA passes it on to the most appropriate contact device at that time.
Artilium technology helps operators offer solutions to customers that order their lifestyles in simple, effective ways.
Benefits
Convenience
One Personal Number offers a simple, user-friendly way to make routing technology work to the advantage of users.
Mobility
The ARTA solution brings mobility to voice calls and messaging. The same routing and rating functionality can be employed to enable operators to offer One Personal Number as a convenient feature of Quad Play services.
Customer liaison
One Personal Number offers real-time control of contacts to ensure customers are directed to the most appropriate end-point.
Scenarios
Presence-based routing
At certain times (office hours, outside office hours) calls to One Personal Number can be diverted to work desk phones or home phones.
Call queuing
When unavailable, calls can be sent directly to voicemails or IVR.
Remote configuring
Calls can be diverted to a mobile or an alternative available number via web page access – particularly useful for users on the road.
